Terms of Service

Last updated: November 10, 2026

1. Who we are and what we do

CraftPay (“CraftPay”, “we”, “us”) is operated by CraftPay ApS, Denmark. CraftPay is software that lets Minecraft server owners (“Store Owners”) create online stores and deliver digital items to players (“Buyers”). These Terms apply to everyone who uses CraftPay.

2. CraftPay is not the seller

Every store on CraftPay is run by its Store Owner. When a Buyer purchases something, the contract of sale is between the Buyer and that Store Owner, who is the seller and merchant of record. Payments are processed directly into the Store Owner’s own Stripe or PayPal account. CraftPay is not a party to the sale and does not hold funds.

3. Accounts

You must be at least 16 years old (or the age of digital consent in your country) to create an account.
You are responsible for keeping your login and your servers’ secret keys confidential.
You must provide accurate information and keep it up to date.

4. Store Owner obligations

You are solely responsible for your store, your products, prices, descriptions and delivery.
You must comply with the Minecraft Usage Guidelines and EULA, consumer-protection law, tax law (including VAT/sales tax) and all other laws that apply to you and your Buyers.
You handle customer support, refunds, chargebacks and disputes for your store.
You must follow our Acceptable Use Policy.
You must publish (or link to) your own refund terms if they differ from our default Refund Policy.

5. Buyers

Digital items are delivered to the Minecraft account name you enter at checkout. Make sure it is correct. Questions about a purchase, delivery or refund should be directed to the Store Owner. Some items require you to be online on the server to be delivered.

6. Fees

Creating a store and using every design feature is free. CraftPay charges a platform fee of 5% of the amount paid for each sale, on every plan. Paid plans (Plus, Pro) are billed separately at the prices shown on our pricing page. Prices are stated exclusive of VAT where VAT applies.

For Stripe payments the fee is deducted automatically at the time of the sale.
For PayPal payments the fee cannot be deducted automatically. It is recorded in your dashboard and invoiced monthly; invoices are due within 14 days.
No platform fee is charged on orders that are fully refunded through CraftPay.
Payment providers (Stripe, PayPal) charge their own processing fees under their own terms.

7. Availability and changes

We work to keep CraftPay available but do not guarantee uninterrupted service. We may change or discontinue features. We will give reasonable notice of material changes to these Terms.

8. Suspension and termination

We may suspend or terminate stores or accounts that breach these Terms or the Acceptable Use Policy, create risk or legal exposure, or are inactive for an extended period. You may delete your store at any time from Settings.

9. Intellectual property

You keep all rights to content you upload. You grant us a licence to host and display it to operate the service. CraftPay’s name, logos and software remain our property. Minecraft is a trademark of Mojang AB; CraftPay is not affiliated with Mojang AB or Microsoft.

10. Disclaimer and limitation of liability

CraftPay is provided “as is”. To the maximum extent permitted by law, we are not liable for indirect or consequential losses, lost profits or data, or for the acts of Store Owners, Buyers or payment providers. Our total liability is limited to the fees you paid us in the 12 months before the claim (or €100 if no fees were paid). Nothing in these Terms limits liability that cannot be limited by law, or your statutory consumer rights.

11. Governing law

These Terms are governed by the laws of Denmark. If you are a consumer, you also keep the protection of mandatory laws of your country of residence.

Questions? Contact CraftPay ApS at mail@craftpay.net.