Refund Policy

Last updated: November 10, 2026

This is the default refund policy for stores on CraftPay. Each store is run by its own Store Owner, who is the seller and handles refunds. A store may offer more generous terms.

Digital items

Items bought in a CraftPay store are digital content delivered to your Minecraft account immediately after payment. At checkout you agree to immediate delivery and acknowledge that, where the law allows, you lose your right of withdrawal once delivery has started (for example under the EU Consumer Rights Directive, Art. 16(m)).

When you can get a refund

• The item was not delivered and the Store Owner cannot deliver it.
• You were charged twice or the wrong amount.
• The item was materially different from its description.
• Any other case where you are entitled to a refund under mandatory consumer law.

How to request one

Contact the Store Owner (for example via the Discord or contact link in their store) with your order ID, which is shown on your receipt. If you cannot reach them within 14 days, contact us and we will try to help.

Subscriptions

You can cancel a subscription at any time. It stays active until the end of the period you have paid for and will not renew. Partial periods are not refunded unless required by law.

Chargebacks

Please contact the Store Owner before opening a dispute with your bank or PayPal. When an order is refunded or charged back, the items are automatically removed from your account.

Questions? Contact CraftPay ApS at mail@craftpay.net.